[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”#f8f8f8 40%|rgba(255,255,255,0) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”#f8f8f8″ background_color_gradient_start_position=”40%” background_color_gradient_end=”rgba(255,255,255,0)” background_image=”https:\/\/www.serumlab.it\/wp-content\/uploads\/2020\/10\/sfondo-contatti.jpg” background_position=”center_right” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”76px||||false|false” custom_margin_tablet=”60px||||false|false” custom_margin_phone=”60px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”6vw||0||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_font_size=”70px” header_line_height=”1.4em” max_width=”700px” header_font_size_tablet=”50px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ custom_padding=”0|0px|0|0px|true|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Where to find us” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”24px” content_max_width=”1100px” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”16px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_line_height=”1.8em” custom_margin=”|||” animation=”off” icon_font_size=”24px” locked=”off” global_colors_info=”{}”]<\/p>\n
San Giovanni In Persiceto BO [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Customer care” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”24px” content_max_width=”1100px” _builder_version=”4.19.2″ header_font=”|700||on|||||” header_font_size=”16px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_line_height=”1.8em” custom_margin=”|||” animation=”off” hover_enabled=”0″ icon_font_size=”24px” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n from Monday to Friday EMAIL<\/strong> ORDERS INFO [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Contatti” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”24px” content_max_width=”1100px” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”16px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_line_height=”1.8em” custom_margin=”|||” animation=”off” icon_font_size=”24px” locked=”off” global_colors_info=”{}”]<\/p>\n PRESS OFFICE COMMERCIAL<\/strong> MARKETING OFFICE<\/strong> [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ width=”100%” max_width=”100%” custom_padding=”27px|0px|0|0px|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_social_media_follow icon_color=”#ffffff” _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” text_orientation=”right” custom_margin=”|||||false” animation_style=”slide” animation_direction=”left” animation_intensity_slide=”2%” border_radii=”on|0px|0px|0px|0px” global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”facebook” url=”https:\/\/www.facebook.com\/serumlabskincare” _builder_version=”4.16″ background_color=”#9a4856″ background_enable_color=”on” custom_margin=”0px|0px|0px|-8px|false|false” custom_padding=”8px|18px|8px|18px|true|true” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”instagram” url=”https:\/\/www.instagram.com\/serumlabskincare\/” _builder_version=”4.16″ background_color=”#9a4856″ background_enable_color=”on” custom_margin=”0px|0px|0px|-8px|false|false” custom_padding=”8px|18px|8px|18px|true|true” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]instagram[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Contact Form” _builder_version=”4.16″ custom_margin=”||||false|true” custom_margin_tablet=”|0%||0%||true” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”||||false|false” border_color_all=”#6d2639″ border_width_right=”3vw” border_color_right=”rgba(0,0,0,0)” border_width_left=”4vw” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_contact_form email=”info@serumlab.it” title=”For any questions contact us” custom_message=”Nuovo messaggio da pagina Contatti||et_pb_line_break_holder||||et_pb_line_break_holder||da: %%Nome%%||et_pb_line_break_holder||||et_pb_line_break_holder||Email: %%Email%%||et_pb_line_break_holder||||et_pb_line_break_holder||Messaggio:||et_pb_line_break_holder||%%Messaggio%%” success_message=”Message Send” submit_button_text=”Submit message” _builder_version=”4.16″ _module_preset=”default” _unique_id=”9c74ef1a-c1b6-44ec-a871-79f5ab50451d” form_field_background_color=”rgba(0,0,0,0)” form_field_text_color=”#3d3d3c” form_field_focus_background_color=”#f5f5f5″ title_font_size=”28px” title_letter_spacing=”5px” title_line_height=”1.9em” custom_button=”on” button_icon=”N||divi||400″ button_custom_margin=”16px||||false|false” custom_padding=”||||false|false” title_line_height_last_edited=”off|phone” border_width_bottom=”1px” border_color_bottom=”#9a4856″ global_colors_info=”{}”][et_pb_contact_field field_id=”Nome” field_title=”Name and Surname” _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” background_enable_color=”on” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”E-mail” field_type=”email” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Messaggio” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Acceptance” field_title=”Accept” field_type=”checkbox” checkbox_options=”%91{%22value%22:%22Agree with the privacy policy.%22,%22checked%22:0,%22dragID%22:-1,%22link_url%22:%22https:\/\/www.serumlab.it\/privacy-policy%22,%22link_text%22:%22%22}%93″ _builder_version=”4.16″ _module_preset=”default” form_field_text_color=”#3d3d3c” text_orientation=”left” border_width_all=”1px” border_color_all=”#9a4856″ global_colors_info=”{}”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ Section” module_id=”faq” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_font_size=”48px” header_2_line_height=”1.2em” text_orientation=”center” custom_margin=”|||” header_2_font_size_tablet=”” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”CAN THE PRODUCTS BE USED BY LACTOSE INTOLERANTS? ” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n Yes<\/strong>, they can, because it\u2019s not a contact allergy. The products are safe to use as long as you don\u2019t ingest them (and we recommend not to do it!!).<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”ARE THE PRODUCTS SAFE FOR CELIACS?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n Yes<\/strong>. Celiac disease is a food intolerance that attacks the small intestine, so the presence of gluten in cosmetic products that come in contact only with the skin doesn\u2019t do any harm to celiac people (or to those with dermatitis herpetiformis), even if there\u2019s gluten, precisely because they don\u2019t touch the intestinal mucosa and are made for topical use.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”DO THE PRODUCTS CONTAIN ALLERGENS?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n Only<\/strong> those derived from milk.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”HOW CAN I BEST STORE THE PRODUCTS?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n Seal properly the container after use avoiding the build-up of dust or dirt in the gaps. Store the products in a cold and dry place and avoid exposing them to high temperatures or direct sunligh<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”CAN THE PRODUCTS CHANGE COLOR WITH TIME?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n Yes<\/strong>. Like other products with such high percentages of natural ingredients, ours too can, with use, slightly change color or lose some of their fragrance. This doesn\u2019t compromise their effectiveness, if they were stored in the right way and used within the recommended time.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”WHAT\u2019S THE PRODUCT\u2019S SHELF LIFE ONCE OPENED?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n The shelf life (PAO) is specified on the packaging. It states the period (in months) in which the product preserves its effectiveness and can be safely used, if stored correctly.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”IS IT POSSIBLE TO RECEIVE THE INVOICE AFTER A PURCHASE?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n Yes, all you have to do is fill out the forms during the purchase process or you can send an e-mail with your informations to our Customer Service\u00a0 info@serumlab.it<\/span><\/a><\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”HOW MUCH TIME DOES THE SHIPPING TAKE?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n 1\/3 day in Italy<\/strong> since the order is placed, except for public holidays. 3\/4 days in Europe<\/strong>. Shipping times also depend on the period in which the order is placed and on the proximity of the logistics centres to the delivery address.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”IS IT POSSIBLE TO TRACK MY ORDER?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n Yes<\/strong>. A soon as the courier takes on the delivery, you can see, subscribing to our website and logging in on your personal account, the tracking number to monitor your parcel.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”HOW CAN I PAY?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n In the checkout phase you can choose between various secure payment methods: Credit\/Debit Card, PayPal or bank transfer.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”CAN I RETURN THE PRODUCT?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n Yes<\/strong>. For us clients and their satisfaction with the product are the first priority<\/strong>. If you change your mind or, unfortunately, somthing\u2019s wrong with your order, you can choose to return the product and receive a full refund. Te return request has to be made sending an e-mail to our Customer Service within 14 DAYS of placing the order. The right to return the products is only applied to consumers, meaning people who act independently from any entrepreneurial or professional activity.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”I PAID WITH MY VAT NUMBER CAN I RETURN THE PRODUCT?” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n No. <\/strong><\/span>The right to return the product is regulated by the Consumer Code and only includes transactions between the retailer and private customers. Therefore if you are a company and you purchased the product through you V.A.T you can\u2019t benefit from the return policy.<\/p>\n [\/et_pb_blurb][et_pb_blurb title=”MY ORDER ARRIVED DAMAGED. WHAT CAN I DO?\u2028” use_icon=”on” font_icon=”u||divi||400″ icon_color=”#ffd07e” icon_placement=”left” _builder_version=”4.16″ header_font=”|700||on|||||” header_font_size=”14px” header_letter_spacing=”2px” header_line_height=”1.8em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_margin=”||50px|” animation=”off” global_colors_info=”{}”]<\/p>\n We recommend to check the packaging and the products when they\u2019re dropped off by the courier. We put maximum care and attention when packing and shipping our products but sometimes problems, even ones out of our control, can happen. If the pack is damaged and the seals are broken\/opened, write on the receipt document \u2018\u2019I reserve the right to check the products for\u2026\u2019\u2019 (ndt. Questa frase non l\u2019avevo proprio capita in italiano, l\u2019ho resa come \u2018mi riservo il diritto di controllare i prodotti a causa di\u2026\u2019) with a description of the problem. Then point out the problem with your order writing an e-mail to our Customer Service.<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<\/span>","protected":false},"excerpt":{"rendered":" Get in touchSan Giovanni In Persiceto BOVia Imbiani 9 \u2013 40017- Italyfrom Monday to FridayMorning: 9:00 \u2013 12:00Afternoon: 15:00 \u2013 17:00 EMAILinfo@serumlab.it ORDERS INFOordini@serumlab.itPRESS OFFICEufficiostampa@serumlab.it COMMERCIALcommerciale@serumlab.it MARKETING OFFICEmarketing@serumlab.itFAQYes, they can, because it\u2019s not a contact allergy. The products are safe to use as long as you don\u2019t ingest them (and we recommend not to do […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" admin_label=\"Header\" _builder_version=\"4.9.0\" use_background_color_gradient=\"on\" background_color_gradient_start=\"#f8f8f8\" background_color_gradient_end=\"rgba(255,255,255,0)\" background_color_gradient_type=\"radial\" background_color_gradient_direction_radial=\"top left\" background_color_gradient_start_position=\"40%\" background_color_gradient_overlays_image=\"on\" background_image=\"https:\/\/www.serumlab.it\/wp-content\/uploads\/2020\/10\/sfondo-contatti.jpg\" background_position=\"center_right\" max_width_last_edited=\"off|desktop\" module_alignment=\"center\" custom_margin=\"76px||||false|false\" custom_margin_tablet=\"60px||||false|false\" custom_margin_phone=\"60px||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"6vw||0||false|false\"][et_pb_row _builder_version=\"3.25\"][et_pb_column type=\"4_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_text _builder_version=\"4.6.6\" text_font=\"||||||||\" header_font=\"||||||||\" header_font_size=\"70px\" header_line_height=\"1.4em\" max_width=\"700px\" header_font_size_tablet=\"50px\" header_font_size_phone=\"32px\" header_font_size_last_edited=\"on|phone\"]\n
Via Imbiani 9 \u2013 40017- Italy<\/strong><\/span><\/p>\n
<\/b>Morning: 9:00 \u2013 12:00
Afternoon: 15:00 \u2013 17:00<\/p>\n
info@serumlab.it<\/a><\/p>\n
<\/b>ordini@serumlab.it<\/a><\/p>\n
<\/b>ufficiostampa@serumlab.it<\/a><\/p>\n
commerciale@serumlab.it<\/a><\/p>\n
marketing@serumlab.it<\/a><\/p>\nFAQ<\/h2>\n
Contatti<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" use_custom_gutter=\"on\" gutter_width=\"2\" _builder_version=\"3.25\" custom_padding=\"0|0px|0|0px|true|false\"][et_pb_column type=\"1_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_blurb title=\"Dove ci troviamo\" use_icon=\"on\" font_icon=\"%%122%%\" icon_placement=\"left\" content_max_width=\"1100px\" use_icon_font_size=\"on\" icon_font_size=\"24px\" _builder_version=\"4.6.6\" header_font=\"|700||on|||||\" header_font_size=\"16px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_line_height=\"1.8em\" custom_margin=\"|||\" animation=\"off\" locked=\"off\"]\n\nSan Giovanni In Persiceto BO\nVia Imbiani 9 \u2013 40017<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_blurb title=\"Assistenza Clienti\" use_icon=\"on\" font_icon=\"%%132%%\" icon_placement=\"left\" content_max_width=\"1100px\" use_icon_font_size=\"on\" icon_font_size=\"24px\" _builder_version=\"4.9.10\" header_font=\"|700||on|||||\" header_font_size=\"16px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_line_height=\"1.8em\" custom_margin=\"|||\" animation=\"off\" hover_enabled=\"0\" locked=\"off\" sticky_enabled=\"0\"]\n\n+39 376 066 7032 <\/strong><\/a>\n\ndal Lunedi al Venerd\u00ec<\/strong>\nMattina: 9:00 - 12:00\nPomeriggio: 15:00 - 17:00\n\nEMAIL<\/strong>\ninfo@serumlab.it<\/a>\n\nINFO SUGLI ORDINI<\/strong>\nordini@serumlab.it<\/a>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_blurb title=\"Contatti\" use_icon=\"on\" font_icon=\"%%109%%\" icon_placement=\"left\" content_max_width=\"1100px\" use_icon_font_size=\"on\" icon_font_size=\"24px\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"16px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_line_height=\"1.8em\" custom_margin=\"|||\" animation=\"off\" locked=\"off\"]\n\nUFFICIO STAMPA<\/strong>\nufficiostampa@serumlab.it<\/a>\n\nCOMMERCIALE<\/strong>\ncommerciale@serumlab.it<\/a>\n\nUFFICIO MARKETING<\/strong>\nmarketing@serumlab.it<\/a>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"3.25\" width=\"100%\" max_width=\"100%\" custom_padding=\"27px|0px|0|0px|false|false\" use_custom_width=\"on\" width_unit=\"off\" custom_width_percent=\"100%\"][et_pb_column type=\"4_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_social_media_follow icon_color=\"#ffffff\" _builder_version=\"4.6.6\" background_color=\"rgba(0,0,0,0)\" text_orientation=\"right\" custom_margin=\"|||||false\" animation_style=\"slide\" animation_direction=\"left\" animation_intensity_slide=\"2%\" border_radii=\"on|0px|0px|0px|0px\"][et_pb_social_media_follow_network social_network=\"facebook\" url=\"https:\/\/www.facebook.com\/serumlabskincare\" _builder_version=\"4.6.6\" background_color=\"#9a4856\" background_enable_color=\"on\" custom_margin=\"0px|0px|0px|-8px|false|false\" custom_padding=\"8px|18px|8px|18px|true|true\" follow_button=\"off\" url_new_window=\"on\"]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=\"instagram\" url=\"https:\/\/www.instagram.com\/serumlabskincare\/\" _builder_version=\"4.6.6\" background_color=\"#9a4856\" background_enable_color=\"on\" custom_margin=\"0px|0px|0px|-8px|false|false\" custom_padding=\"8px|18px|8px|18px|true|true\" follow_button=\"off\" url_new_window=\"on\"]instagram[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Contact Form\" _builder_version=\"4.6.6\" custom_margin=\"||||false|true\" custom_margin_tablet=\"|0%||0%||true\" custom_margin_phone=\"\" custom_margin_last_edited=\"on|desktop\" custom_padding=\"||||false|false\" border_color_all=\"#6d2639\" border_width_right=\"3vw\" border_color_right=\"rgba(0,0,0,0)\" border_width_left=\"4vw\"][et_pb_row _builder_version=\"3.25\"][et_pb_column type=\"4_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_contact_form email=\"info@serumlab.it\" title=\"Per informazioni o assistenza puoi scriverci qui:\" custom_message=\"Nuovo messaggio da pagina Contatti||et_pb_line_break_holder||||et_pb_line_break_holder||da: %%Nome%%||et_pb_line_break_holder||||et_pb_line_break_holder||Email: %%Email%%||et_pb_line_break_holder||||et_pb_line_break_holder||Messaggio:||et_pb_line_break_holder||%%Messaggio%%\" success_message=\"Messaggio inviato\" submit_button_text=\"Invia Messaggio\" _builder_version=\"4.8.1\" _module_preset=\"default\" form_field_background_color=\"rgba(0,0,0,0)\" form_field_text_color=\"#3d3d3c\" form_field_focus_background_color=\"#f5f5f5\" title_font_size=\"28px\" title_letter_spacing=\"5px\" title_line_height=\"1.9em\" custom_button=\"on\" button_icon=\"%%45%%\" button_custom_margin=\"16px||||false|false\" custom_padding=\"||||false|false\" title_line_height_last_edited=\"off|phone\" border_width_bottom=\"1px\" border_color_bottom=\"#9a4856\"][et_pb_contact_field field_id=\"Nome\" field_title=\"Nome e Cognome\" _builder_version=\"4.6.6\" background_color=\"rgba(0,0,0,0)\" background_enable_color=\"on\" button_text_size__hover_enabled=\"off\" button_one_text_size__hover_enabled=\"off\" button_two_text_size__hover_enabled=\"off\" 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button_two_bg_color__hover_enabled=\"off\"][\/et_pb_contact_field][et_pb_contact_field field_id=\"Acceptance\" field_title=\"Accetta\" field_type=\"checkbox\" checkbox_options=\"%91{%22value%22:%22Accetto le privacy policy.%22,%22checked%22:0,%22dragID%22:-1,%22link_url%22:%22https:\/\/www.serumlab.it\/privacy-policy%22,%22link_text%22:%22%22}%93\" _builder_version=\"4.8.1\" _module_preset=\"default\" form_field_text_color=\"#3d3d3c\" text_orientation=\"left\" border_width_all=\"1px\" border_color_all=\"#9a4856\"][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"FAQ Section\" module_id=\"faq\" _builder_version=\"4.6.6\"][et_pb_row _builder_version=\"3.25\" locked=\"off\"][et_pb_column type=\"4_4\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_text _builder_version=\"4.6.6\" text_font=\"||||||||\" header_font=\"||||||||\" header_2_font=\"||||||||\" header_2_font_size=\"48px\" header_2_line_height=\"1.2em\" text_orientation=\"center\" custom_margin=\"|||\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"28px\" header_2_font_size_last_edited=\"on|phone\"]\n
FAQ<\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_2,1_2\" _builder_version=\"3.25\"][et_pb_column type=\"1_2\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_blurb title=\"I prodotti vanno bene per gli intolleranti al lattosio?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.6.6\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nSi<\/strong>, non trattandosi di allergia da contatto. Si pu\u00f2 stare tranquilli finch\u00e8 non sono ingeriti (e raccomandiamo di non farlo!).\n\n[\/et_pb_blurb][et_pb_blurb title=\"I prodotti vanno bene per celiaci?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.6.6\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nSi.<\/strong> La celiachia \u00e8 un\u2019intolleranza alimentare che ha come organo bersaglio l\u2019intestino tenue e la presenza di glutine in cosmetici, o altri prodotti che possano venire a contatto con la pelle non sono nocivi n\u00e9 per il celiaco n\u00e9 per chi soffre di dermatite erpetiforme, anche se contengono glutine, in quanto il loro utilizzo \u00e8 topico (cute, capelli, labbra, occhi, cavo orale ecc) e non implica alcun contatto con la mucosa intestinale.<\/span>\n\n[\/et_pb_blurb][et_pb_blurb title=\"I prodotti contengono allergeni?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nSolo<\/strong> quelli provenienti dal latte.<\/span>\n\n[\/et_pb_blurb][et_pb_blurb title=\"Come posso conservare al meglio i prodotti?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nRichiudi con attenzione la confezione dopo l\u2019uso, <\/span>evitando che in prossimit\u00e0 delle aperture si accumulino sporco e polvere. I prodotti vanno conservati in luoghi freschi ed asciutti e soprattutto vanno sempre mantenuti lontani da <\/span>fonti di calore<\/span> e dall\u2019esposizione diretta al <\/span>sole<\/span>.<\/span>\n\n[\/et_pb_blurb][et_pb_blurb title=\"Le creme possono cambiare colore?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nSi.<\/strong> Come tutti i cosmetici con una percentuale cos\u00ec elevata di ingredienti naturali, anche i nostri prodotti una volta aperti potrebbero cambiare leggermente colore oppure attenuare la loro profumazione. Questo non compromette l\u2019efficacia dei prodotti correttamente conservati e consumati entro la durata indicata.<\/span>\n\n[\/et_pb_blurb][et_pb_blurb title=\"Qual'\u00e8 la durata del prodotto una volta aperto?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nLa durata del prodotto (PAO) \u00e8 indicata sulla confezione. <\/span>Indica il periodo in mesi, <\/span>in cui il prodotto, se opportunamente conservato, continua a soddisfare la sua funzione iniziale e rimanere sicuro.<\/span>\n\n[\/et_pb_blurb][et_pb_blurb title=\"\u00c8 possibile ricevere la fattura?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nSi.<\/strong> Basta compilare gli appositi campi durante la fase di acquisto oppure inviarci i dati tramite mail al nostro Servizio Clienti <\/span>info@serumlab.it<\/span><\/a>\n\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"3.25\" custom_padding=\"|||\" custom_padding__hover=\"|||\"][et_pb_blurb title=\"Quali sono i tempi di consegna?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.6.6\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\n24\/72 <\/strong>dal momento di ricezione dell'ordine, festivi esclusi. La velocit\u00e0 della spedizione dipende anche dal periodo o dalla vicinanza della destinazione ai centri logistici.\n\n[\/et_pb_blurb][et_pb_blurb title=\"\u00c8 possibile tenere traccia del mio ordine?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nSi. Non appena il corriere prender\u00e0 in consegna il pacco, accedendo alla tua area personale, dopo esserti registrato sul nostro sito, potrai visualizzare il tracking number per monitorare tutti gli spostamenti del tuo ordine.<\/span><\/b>\n\n[\/et_pb_blurb][et_pb_blurb title=\"Come posso pagare?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nAl momento del checkout, puoi pagare a tua scelta e sempre in maniera sicura, tramite Carta di Credito\/Debito, Paypall, oppure Bonifico Bancario.<\/span>\n\n[\/et_pb_blurb][et_pb_blurb title=\"Posso restituire il prodotto?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nSi, per noi tu sei al primo posto ed \u00e8 fondamentale che tu sia soddisfatta.<\/strong>\n<\/span>Se dovessi cambiare idea o sfortunatamente dovessero esserci dei problemi, puoi decidere di restituire il prodotto acquistato e ti verr\u00e0 rimborsato.<\/span>\n<\/span>La richiesta di recesso deve pervenire entro <\/span>14 giorni<\/b> di calendario dalla ricezione dell'ordine tramite mail al <\/span>nostro Servizio Clienti <\/span>info@serumlab.it<\/a>\n<\/a><\/span>Il diritto di recesso si applica solo ai consumatori, ovvero persone fisiche che agiscono per scopi estranei all\u2019attivit\u00e0 imprenditoriale o professionale eventualmente svolta.<\/span>\n\n[\/et_pb_blurb][et_pb_blurb title=\"Ho acquistato con partita IVA, posso restituire il prodotto?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nNo.<\/strong> I<\/span>n quanto il<\/span> Diritto di Recesso \u00e8 regolato dal Codice del Consumo e riguarda solo le compravendite a distanza tra il venditore ed i consumatori privati non professionali, pertanto se sei una partita IVA o un'azienda non puoi avvalerti del diritto di recesso.<\/span>\n\n[\/et_pb_blurb][et_pb_blurb title=\"Il mio ordine \u00e8 arrivato danneggiato, cosa posso fare?\" use_icon=\"on\" font_icon=\"%%84%%\" icon_color=\"#ffd07e\" icon_placement=\"left\" _builder_version=\"4.8.1\" header_font=\"|700||on|||||\" header_font_size=\"14px\" header_letter_spacing=\"2px\" header_line_height=\"1.8em\" body_font=\"||||||||\" body_font_size=\"16px\" body_line_height=\"1.8em\" custom_margin=\"||50px|\" animation=\"off\"]\n\nTi consigliamo di controllare le condizioni degli imballi e dei prodotti ricevuti al momento del ritiro. Noi mettiamo la massima cura e attenzione nel confezionare e spedire i pacchi, ma qualche inconveniente, anche indipendente dalla nostra volont\u00e0, pu\u00f2 capitare. <\/span>Se il pacco \u00e8 danneggiato o i nastri di chiusura non sono integri, indica sul documento di ricezione la scritta \"Riserva di controllo merce per...\" con la descrizione del problema.\n<\/span>Fatto questo, scrivi al nostro Servizio Clienti indicando il problema riscontrato.<\/span>\n\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"","footnotes":""},"class_list":["post-233796","page","type-page","status-publish","hentry"],"yoast_head":"\n